2300 Privacy Policy
Information We Collect
When you register or use the 2300 platform, we collect several categories of information to ensure the best possible experience for you:
- Account information: full name, email address, phone number, and date of birth upon registration.
- Device and browser information: device type, operating system, browser version, and IP address for technical diagnostic purposes.
- Payment information: transaction details in MYR including payment methods used such as GrabPay and Touch 'n Go. We do not store full card numbers directly.
- Cookies and usage data: navigation data, pages visited, session duration, and account settings preferences.
All information is collected lawfully on the basis of contractual necessity, the platform's legitimate interests, or your consent.
How We Use Your Information
Information collected by 2300 is used for the following purposes:
- Verifying your identity and processing user account registration.
- Processing deposits, withdrawals, and in-platform transactions.
- Detecting and preventing fraud and suspicious activity.
- Providing timely and effective customer support.
- Sending notifications related to your account, security, and service updates.
- Improving the user experience through aggregated usage data analysis.
We do not use your information for third-party marketing purposes without your consent.
Cookies & Tracking
The 2300 platform uses cookies to enhance your browsing experience. Cookies allow us to recognise you during active sessions, remember your language preferences, and monitor the technical performance of the site. You can manage or disable cookies through your browser settings, though doing so may affect certain platform features.
We also use internal analytics tools to understand usage patterns for ongoing improvement purposes. No personally identifiable information is shared with third-party tools without your consent.
Data Storage & Security
2300 stores user data on servers protected with the latest encryption technology. Our security measures include:
- Data encryption during transmission using HTTPS protocol.
- Strict access controls for staff who handle user data.
- Continuous monitoring to detect any unauthorised access attempts.
- Regular data backups to prevent information loss.
Your data is retained for as long as your account remains active or as required to fulfil legal obligations. Following account closure, data will be deleted within the timeframe prescribed by Malaysian law.
Sharing Information with Third Parties
2300 does not sell or disclose users' personal information to third parties for commercial purposes. However, in certain circumstances, information may be shared with:
- Authorised payment providers for processing your MYR transactions.
- Authorities or regulatory agencies where required under Malaysian law.
- Technical service providers bound by strict confidentiality agreements.
All information sharing is carried out on a minimum-necessary basis and is always subject to adequate safeguards.
User Rights
As a 2300 user, you have the following rights regarding your personal data:
- Access: you may request a copy of the personal information we hold about you.
- Correction: You can update or correct any inaccurate information through your account settings or by contacting our support team.
- Deletion: you may request the deletion of your account and personal data, subject to applicable legal obligations.
To exercise any of these rights, please contact our support team at [email protected]. We will process your request within a reasonable timeframe.
Policy Updates & Contact Us
2300 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.
If you have any questions about this privacy policy, please reach out to us at: [email protected] or visit the FAQ for more information.